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Coronavirus FAQ Page

SI Pool & Spa

Coranavirus Plan FAQ

WE ARE OPEN FOR BUSINESS

For the safety of our staff and our customers, we have installed a no contact sales counter at our front door. Orders can be made in person at the sales counter and we will grab you what you need. To prevent unnecessary contact, we are only accepting credit or debit card payments at this time. Our pool and spa showroom is now open by appointment only. Please call or email for details.

Our contactless sales counter keeps everyone safe, and lets us still service you. We regularly clean it, both the interior and exterior. The counter is equipped with an outside credit card reader and a conveyor roller to safely pass you your purchases.

You can also reach us via email at sipoolandspa@gmail.comF

Q- Can I come to the store and buy supplies? 

Yes! We have installed a no contact counter at our front door for walk up sales. You can place your order and pick up your items immediately. We are here to help, please email or call us for anything you need!

Q- Can I come to your showroom to look at pools or spas?

Our Pool and Spa showroom is currently open by appointment only. . Please call or email for an appointment. We currently have above ground pools in stock.

Our Spa showroom is currently open by appointment only. Please call for details. We currently have spas in stock, and many more incoming throughout the spring. If you are interested in a spa please call or email us.

Q-When will your pool showroom reopen?

Our pool showroom is currently open by appointment only, we have finished our renovation. Please call or email us to make an appointment. We now have pools in stock for immediate delivery.

Q- I’d like to buy an aboveground pool? How should I do that?

We currently have above ground pools in stock. Please call or email to make an appointment to visit our above ground swimming pool showroom.

Q- I’d like to buy a hot tub? How should I do that?

Our spa and hot tub showroom is now open by appointment only. We are also taking orders via phone or email for hot tubs.  You can reach us via phone or email and we will be happy to assist you in choosing your spa.  Please see our website and the manufacturer’s website at artesianspas.com

Q-Do you deliver?

Yes, we deliver locally here on Staten Island with our own trucks. We also ship UPS. Call us with your order or place an order on this website.

Q-Do you test water?

Due to the circumstances surrounding covid19, for our safety and yours, we are currently not testing water. Please purchase a test kit. You can give us the results of your test and we will be happy to give you advice on your water chemistry.

Q- How do I buy a liner for my pool?

Most above ground pool liners are back in stock, please call us for details.