Log in   |   Shopping Cart: $0.00   |   Checkout

Store Hours   |   Directions   |   Contact Us

Coronavirus FAQ Page

SI Pool & Spa

Coranavirus Plan FAQ

For the safety of our staff and our customers, we are temporarily closing our showroom and store to the public.  We will still be available via phone or email to take orders for pools spas and supplies.  Orders will be delivered via UPS or our trucks. Customers can order product by phone or by email, or on this website.  We will be available at 718-605-9600 during business hours to answer any questions. If you get a busy signal, please wait and call again. We are experiencing a heavy volume of calls and often have only one line available. You can also reach us via email at sipoolandspa@gmail.com

Q- I purchased a pool or spa that has not been delivered yet. Will it still be delivered?

Yes, if you already purchased your pool or spa we will deliver it as planned.  If this situation changes we will contact you. If you already have your delivery scheduled, there is nothing you need to do.

If you have not scheduled your delivery yet, please call us or email us to schedule.

Q- Can I come to the store and buy supplies? 

For the safety of our staff and customers, our showroom will be closed temporarily, however our staff will be available by phone to take orders during regular business hours.  You can also order supplies here on the website. 

Orders will be delivered via UPS or our own trucks. We are here to help, call us for anything you need!

Q- Can I come to your showroom to look at pools or spas?

For the safety of our staff and customers, our showroom will be closed temporarily, however our staff will be available by phone to help you choose the perfect pool and/or spa.  We have hundreds of pools in stock, and we are ready to deliver them.  Our sales staff can walk you through the ‘Poolbuilder’ on our website and help you pick the right pool and accessories for your backyard.  We can also use Facetime or Skype to give you a virtual tour of our showroom to help you see our great selection of pools, spas and pool accessories.

Q- I’d like to buy an aboveground pool? How should I do that?

We are taking orders via phone and our website.  You can reach us via phone or email and we will be happy to assist you in choosing your pool.  Our warehouse is fully stocked with hundreds of pools, and we can deliver immediately (conditions permitting) or we can hold your pool until you are ready.

Q- I’d like to buy a hot tub? How should I do that?

We are taking orders via phone or email for hot tubs.  You can reach us via phone or email and we will be happy to assist you in choosing your spa.  We have over twenty spas in stock, and we can deliver immediately (conditions permitting) or we can hold your pool until you are ready.