Items may be returned within fourteen days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer's responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, automatic cleaners, heaters and heat pumps. Liners, winter covers and solar covers may not be returned if opened or unfolded. Special order items are not returnable. Please measure your pool before you order. Returned items are subject to a twenty percent restocking charge and all shipping charges. Orders refused at time of receipt are subject to a twenty percent restocking charge and all shipping charges.
SIPOOLANDSPA.com, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, the SIPOOLANDSPA.com may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price.
Most orders are in stock and are shipped out in 24 to 48 hours. All orders received on Friday after 12pm EST will be processed the following Monday. Orders during the busy season (May and June) may take slightly longer. Orders are occasionally drop shipped direct from the manufacturer to save time. If an item is back-ordered, you will be notified by email and have the option of canceling or substituting the back-ordered item.
Most orders are shipped UPS ground. We only to ship to the 48 continental states. We do not ship to P.O. boxes. Due to high ticket value, if paying by credit card , the specified delivery address must match your credit card billing address for your protection and ours. If paying by Paypal, we only ship to confirmed Paypal shipping addresses.
By entering your name and email address you agree to receive marketing messages from Staten Island Pool & Spa. We do not rent or share email addresses.
Our Privacy Policy, as it may change from time to time, is a part of this Agreement.
Once your order is placed, we will contact you within 24 hours to arrange delivery. Spas are in stock and we take pride in getting them to you as quickly as possible. We can normally deliver your order within a few days, at most 1-2 weeks.
Standard backyard delivery is included for all spas delivered to our local delivery area, including all of New Jersey, Staten Island and the NYC metro area, including the following counties.
For standard backyard delivery, access must be provided. Standard backyard delivery is a delivery to premises in which there is access for delivery truck, which has gates, entrances, and access that can accommodate delivery without dis-assembly or removal of spa from its packaging; which provides workable surfaces without the necessity of climbing or descending any staircase or steps and which in general do not cause a health or safety problem to delivery crew.
Please see the specifications tab for your particular spa to see how much access is required.
If there is no access for a standard delivery, the spa will be delivered curbside and customer will be responsible for moving spa into final position. Please call us at 718-605-9600 if you have questions about delivery access.
Customer must be home between the hours of 9AM EST and 7PM EST on the date of delivery. If for any reason customer will not be home on date of delivery day customer will be charged for re-delivery.
Because spas are large items that must be delivered by truck or trailer with a special delivery crew, if delivery is refused the customer will be responsible for a 20% restocking charge as well as all shipping costs.
If you choose to cancel your order after 48 hours, you will be charged 20% of the total purchase price to cover costs incurred on your behalf.
Because we do not sell items that are previously owned, we cannot offer returns or refunds on purchases once you accept delivery.
Note: Your local building code may require a permit for installation of a spa and/or the electrical line run to the spa. Before installing, please contact your local building inspector for more information about applicable requirements.
The Dreammaker X400 spa is the only spa we sell that plugs into a standard outlet.
All other spas are directly wired and should be installed by a licensed electrician. Please check all building and electrical codes in your area before installing.
Remember – Please read and follow all safety information that comes with your spa. Always provide a safety briefing for guests visiting and using a spa. Always provide adult supervision for children using your spa.